RETURN & EXCHANGE POLICY
At Andaaz-e-Libaas, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective article, please contact us as soon as possible.
Exchange Period
Exchange requests must be made within [1 days] of receiving the order.
Eligible for Exchange
An article may be eligible for exchange if:
- You received the wrong article or size.
- The article arrived damaged or defective.
- The article is unused and in its original condition.
- All original tags, packaging, and accessories are intact.
Items Not Eligible for Exchange
The following items are not eligible for exchange unless received damaged or incorrect:
- Items that have been worn or used.
- Items that have been washed, altered, ironed improperly, or damaged by the customer.
- Items without original tags.
- Items returned after the specified exchange period.
How to Request an Exchange
Please contact us at [Email/ Whatsapp: 03220102159] with:
- Order number
- Customer name
- Reason for exchange
- Clear photographs/videos of the article, if applicable
Our team will review your request and guide you through the exchange process.
Exchange Shipping Charges
[Customer / Andaaz-e-Libaas] will bear the applicable shipping charges depending on the reason for exchange.